Auto Title Clerk in Dulles, Virginia

Company: Allegis Group Company


Aerotek is looking to hire a Title Clerk for the leading automotive auction vehicle wholesaler in the U.S.This person will be responsible for processing around 100 title loans per day and making sure that they are able to be transferred to new owners upon purchase of the vehicle.They will be receiving titles over the counter or in the mail, inputting the title information (VIN number, year/make/model, mileage, etc.) into the internal database, cross referencing what is listed on the title to make sure the information they received is accurate, checking for appropriate signatures, confirming mileage numbers, filing the title, sending out to customers, correcting any errors that they can or sending them back to clients if they cannot.

They will also be responding to and assisting customers with any problems/questions they may have about their titles and they will also be responsible for issuing seller's checks 1-2 times per week.They will be heavily utilizing Excel and Outlook as well as the CarFax and FedEx websites.

Additional Job Description:
Reporting to the Office Manager, the incumbent of this role will process incoming titles ensuring transferability to the buyer in an efficient and accurate manner. The incumbent will perform all duties assigned by the Office Manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. The Title Clerk will be checking, reviewing, filing, and labeling Titles.

Responsibilities & Duties:
1.

Provide prompt and courteous service:

A.Demonstrate friendliness and greet every customer as they enter and participate at the sale.B.Maintain a professional appearance and work area consistent with the Handbook. 2.Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 3.

Be familiar with procedures for handling all aspects of customer complaints or disputes. 4.Resolve any customer complaints in a friendly, courteous manner.Advise the Office Manager of all serious complaints or incidences. 5.

Verify accurate title VIN number, odometer reading, release of liens, free and clear title and that titles contain no alteration.Check vehicle titles for accuracy.Ensure that titles are delivered to purchasing dealer. 6.Maintain a knowledge of DMV laws and regulations as relate to vehicle titles. 7.

Practice and promote teamwork at all times.Set a good personal example of attitude and performance. 8.Recommend new customer services and procedures to the Office Manager. 9.Maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety.

Advise the Office Manager and Facilities of all breakdowns and maintenance needs immediately. 10.Make sure all area conditions do not threaten employee or customer safety.Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.Report all incidents immediately.

Please send qualified applicants to Ian Hickman, Recruiting Manager, at ihickman(at)aerotek.com

Read More

Copyright © 2017 Americanlisted.com, All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.